Returns & Refunds Policy

Returns Policy

We stand by our products and offer a 30-day money-back guarantee. If you are not fully happy with the goods you have received, you can return them to us within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

Products must be undamaged.
Products must not have been used.
Items must be returned with their original packaging.

How do I return my items?

You have up to 30 days to start your return from the moment you receive the item. Please ensure you follow the registration steps below to ensure your return is processed correctly.

Important Notes on Shipping Costs

We offer free returns only for the following situations:

Logistics Abnormality: No tracking updates for more than 15 days.
Manufacturing Defects: The product has major defects or quality problems.

For all other return claims (e.g., change of mind), the customer is responsible for covering the return shipping costs.

Steps to Register Your Return

To begin the process, please send the following information to support@auont.com:

Your Name
Order Number
Photos of the Product (showing its current condition)
Reason for Return

Once we receive your information, our team will verify the details. We aim to process and issue refunds within 48 hours of receiving the returned goods and confirmed information.

Received a Faulty Item?

We are sorry to hear that your item is not working as expected. We provide free returns for faulty items, regardless of your location. To help us assist you quickly, please contact support@auont.com with: